🙏 Jap Yatra
Delete your account
Jap Yatra · me.nivatech.japyatra
You can ask us to delete your Jap Yatra account and the data stored with it at any time, for any reason. You do not need to have the app installed to make the request, and there is nothing to pay.
Opens your mail app with the request written for you.
How to request deletion
If the button above does not work on your device, send the email yourself:
- Email nivatech.me@gmail.com from the Google address you use to sign in to Jap Yatra. Sending it from that address is how we confirm the request is really yours — we have no other way to check.
- Use the subject "Delete my Jap Yatra account".
- If you can, mention the name shown on your Jap Yatra profile. It helps us find the right account.
We will reply to confirm once the deletion is done. If you do not hear from us within a few days, please write again — mail does occasionally go astray.
What gets deleted
Everything we hold that identifies you or records your practice:
- Your account and the identity attached to it — name, email address, profile picture and your account identifier
- Your public profile, so you no longer appear to other users
- Your entire chant history — counts and mala counts, and your daily, monthly, yearly and lifetime totals
- The targets you have set
- Your membership of any Sankalp, and your member record within it
- Your app preferences held in your account
Data held only on your phone — your preferences and the short-term buffer that protects taps before they are saved — is removed when you uninstall the app.
What happens to Sankalps
A Sankalp is a shared record that belongs to all of its members, not to you alone, so it is not deleted along with your account. Your membership and your member record are removed, but a total the Sankalp has already accumulated may still include chanting you contributed while you were a member.
If you created a Sankalp and would like it closed as well, say so in the same email and we will cancel it for you.
How long it takes
We delete your data within 30 days of confirming the request came from you. In practice it is usually much sooner. We may keep something for longer only where the law requires it, and we may retain aggregate, anonymised statistics that cannot be traced back to you or to any individual.
Signing out is not deletion. Signing out removes your account from that device only, and uninstalling the app does not delete data held in your account — both leave everything in place so it is there when you sign back in. Deletion has to be requested.
Deletion is permanent. Your counts, statistics and lifetime totals cannot be recovered afterwards, by you or by us. If a long practice matters to you, note your totals down before you write to us.
If you never signed in
If you have used Jap Yatra without signing in, we hold nothing about you and there is nothing for us to delete. Uninstalling the app removes the data on your device.
Related
Section 10 of the Privacy Policy covers deletion and retention, and section 9 of the Terms of Service covers ending your use of the App. Any question at all, write to nivatech.me@gmail.com.